s.calate technology, inc.

Central to our core offerings are the identification, design, selection and implementation of technology solutions. We thoroughly analyze business applications, costs, risks and benefits when recommending technology systems. A typical project would include a needs assessment, competitive procurement (RFP) and system implementation management. Additionally, we provide strategic guidance through the creation of technology master plans for our clients. Some of the technology solutions we address include:

The telephone is a critical business tool. While often a low corporate priority, it is imperative to an organization's front-line. The telecommunications system is most frequently the primary means by which an organization communicates with its stakeholders and is paramount to managing brand image and reputation.

s.calate consultants have expertise across a broad range of telecommunications systems including:

Private Branch Exchange (PBX): The PBX is the traditional telecommunications system. From standard PBX systems to those offering newer generation NT-based solutions and other specialized applications, s.calate provides experience and insight in selecting the system most appropriate to a client's needs.
Voice Messaging: Voice mail technology has been integrated with email and facsimile technologies to create "unified messaging" capabilities. s.calate helps clients determine the applications-driven solution best suited for their voice messaging requirements.
Voice over IP (VoIP): VoIP products enable real-time interactive phone conversations over a data network. Wide industry attention has been given to VoIP's potential to decrease network costs, increase system administration efficiencies, and develop voice and data applications over a single network. While VoIP may not be the "right" solution for every organization, s.calate helps clients determine if and when VoIP may be the appropriate solution for their environment.
Carrier Services: Telecommunications deregulation has made local and long distance carrier and services selection a daunting task for many organizations. Designing and managing high-speed, cost-efficient networks can be an exhaustive undertaking. s.calate will assume responsibility for network design, negotiating with and selecting the appropriate carriers and services, ordering and tracking circuits, and managing the implementation process.

The call center is the front door to many businesses and may be the only "live" contact a customer has with an organization. Advanced tools can help maximize a customer's positive call/contact center experience. s.calate assists client organizations with the design, selection and implementation of technologies such as:

Automatic Call Distribution (ACD): This traditional technology that answers, queues and logically routes incoming customer calls to customer service agents or representatives receives continual product enhancements. Improvements such as intelligent routing, automatic and scheduled callbacks, and multi-media routing of web/text chat, email, VoIP, and facsimile can maximize efficiencies, decrease costs and enhance customer experience.
Interactive Voice Response (IVR): This widely utilized tool remains the industry standard for directing callers to "self-help" applications, while allowing agents to focus on more complex matters. Many call/contact centers are enhancing their IVRs with speech recognition technology that enables customers to request information by speaking versus touch-tone dialing.
Computer Telephony Integration (CTI): Integration among call center systems, desktop applications and corporate databases can increase call processing capabilities and enhance caller services by adding intelligence and value to the incoming call. The "screen pop" which automatically and simultaneously presents customer data and records with the incoming telephone call, is among CTI's primary benefits.
Customer Relationship Management (CRM): CRM has become a catch all for a divergent range of products that help organizations better manage customer relations. s.calate assists clients in selecting, acquiring and integrating CRM-based technologies that best suit organizational needs in terms of sophistication, cost and effectiveness.

The proliferation of the Internet and e-commerce as well as the increased acceptance of Voice over IP has made data communications an operational priority within many organizations. s.calate helps clients plan data communications strategies based on both current needs and future considerations.

Local Area Network (LAN): LAN resources, in both design and strategy, must be reviewed, re-evaluated and upgraded constantly to meet ever-changing organizational dynamics. s.calate provides expert counsel on the selection and deployment of LAN switching hardware and software.
Wide Area Network (WAN): While traditional WAN services such as frame relay and ATM are migrating to IP-based services, many organizations are turning to managed services such as VPN (Virtual Private Network) for cost-effective remote access solutions. s.calate helps clients determine which services are best suited for their organizational networks.
Metropolitan Area Network (MAN): MAN, a relatively new class of network size, falls typically between a LAN and a WAN. Campuses, cities and other expansive geographic entities that require network linkage of multiple locations can benefit from a MAN. s.calate assists clients in the design and deployment of fiber optical or other digital media to provide high-speed connections suited to environments large and small.
Internet Access: Internet services are critical to business operations, communications and marketing. s.calate helps clients identify appropriate service providers and access strategies that best provide value, reliability and organizational support.

Infrastructure is the medium that "connects" users with voice and data systems, and applications. s.calate supports clients with assessment, design, procurement and implementation of:

Communications Cabling System: Voice and data communications cabling is itself a recognized "system" and integral to ensuring that telecommunications and Local Area Network equipment will function as specified. Keeping abreast of industry standards published by trade organizations such as Telecommunications Industry Association, Electronic Industries Alliance (TIA/EIA) and Building Industries Consulting Services International (BICSI), s.calate helps clients understand and design spaces and systems that are specific to their technology needs.
Conduits and Pathways: Proper planning and design of the physical support structure for voice and data cabling is crucial to ensuring capacity that sufficiently supports copper and optical fiber systems requirements. In addition to design and procurement, s.calate consultants ensure coordination and communication among the general contractor, architect, and electrical, mechanical and structural engineers.
Computer/Server Rooms and Data Centers: A computer/server room or data center that is properly designed will mitigate the risks of increased costs, time delays and operational downtime. s.calate provides extensive computer room planning/construction expertise for electrical, mechanical and space requirements, equipment layouts, budgeting and construction schedules.